Now is the perfect time to modernize Oracle Database, EBS, and Fusion Middleware. Oracle Advanced Customer Services is here to help with reducing risks, accelerating your upgrade and more.
Market Driven Support Benefits:
- Best Time-to-Value: Accelerated upgrade projects through proven expertise and flexible upgrade services
- Reduced risks through critical bug fixes and security updates with Market-Driven Support
- Increased availability of your production environment with personalized Solution Support Center services
Oracle Lifetime Support Stages
How Market-Driven Support can help reduce risks
|
Feature |
Premier |
Extended |
Sustaining |
Market-Driven |
|
Duration |
5 years |
3 years can vary |
Lifetime online access |
2-3 years can vary |
|
Major product and technology releases |
√ |
√ |
√ |
√ |
|
24/7 assistance with service requests |
√ |
√ |
√ |
√ |
|
Access to MOS, including knowledge base |
√ |
√ |
√ |
√ |
|
Feature and functional enhancements |
√ |
√ |
Pre-existing |
Pre-existing |
|
Security alerts and critical patch updates |
√ |
√ |
Pre-existing |
√ |
|
Defect and error correction (bug fixes) |
√ |
√ |
Pre-existing |
Critical bug fixes |
|
Tax, legal, and regulatory updates (primarily applies to apps) |
√ |
√ |
Pre-existing |
Selective |
|
Upgrade tools and scripts |
√ |
√ |
√ |
√ |
|
Access to Platinum services |
√ |
√ |
x |
x |
|
Certification with most existing Oracle and third-party products |
√ |
√ |
Pre-existing |
Pre-existing |
|
Certification with most new third-party products |
√ |
x |
x |
x |
Oracle Market-Driven Support
|
Helping customers gain time and flexibility with their modernization projects
Refer to Oracle’s Software Technical Support Policies for product coverage detail and prerequisites. Oracle Market-Driven Support information can be found on page 30 of the document.
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Marketo Use Only: 177059