Market-Driven Support

Best Time-to-Value, Reduce Risks, Accelerate Your Upgrade

 

 

Now is the perfect time to modernize Oracle Database, EBS, and Fusion Middleware. Oracle Advanced Customer Services is here to help with reducing risks, accelerating your upgrade and more.

Market Driven Support Benefits:

  • Best Time-to-Value: Accelerated upgrade projects through proven expertise and flexible upgrade services
  • Reduced risks through critical bug fixes and security updates with Market-Driven Support
  • Increased availability of your production environment with personalized Solution Support Center services

 

Feature

Premier

Extended

Sustaining

Market-Driven

Duration

5 years

3 years can vary

Lifetime online access

2-3 years

can vary

Major product and technology releases

24/7 assistance with service requests

Access to MOS, including knowledge base

Feature and functional enhancements

Pre-existing

Pre-existing

Security alerts and critical patch updates

Pre-existing

Defect and error correction (bug fixes)

Pre-existing

Critical bug fixes

Tax, legal, and regulatory updates (primarily applies to apps)

Pre-existing

Selective

Upgrade tools and scripts

Access to Platinum services

x

x

Certification with most existing Oracle and third-party products

Pre-existing

Pre-existing

Certification with most new third-party products

x

x

x


Oracle Market-Driven Support

Helping customers gain time and flexibility with their modernization projects

  • Joint partnership between Oracle Development and Advanced Customer Services
  • Provided to thousands of customers over the last decade
  • Continuously reassessed and extended depending on market needs

 

Refer to Oracle’s Software Technical Support Policies for product coverage detail and prerequisites. Oracle Market-Driven Support information can be found on page 30 of the document.

 

 



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